DPAM.my | Du Pareil Au Même Shipping Policy

Thank you for visiting and shopping at DPAM.my. Following are the terms and conditions that constitute our Shipping Policy.

SHIPMENT PROCESSING TIME
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

Delivery delays can occasionally occur if we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

SHIPPING CHARGES
Shipping charges for your order will be calculated and displayed at checkout.

ESTIMATED DELIVERY TIME SHIPMENT COST
Standard shipping
West Malaysia will take 3 business days – RM15
East Malaysia (Sabah & Sarawak) will take 5 business days – RM20

Click and Collect at DPAM, Sergent Major and Dorothy Perkins Stores 
West Malaysia will take 3 business days – Free
East Malaysia (Sabah & Sarawak) will take 5 business days – Free
Click here to view list of Click and Collect store locations
The Click and Collect service is provided by CollectCo, click here for FAQ

Pick up at CollectCo points
West Malaysia will take 3 business days – RM15
East Malaysia (Sabah & Sarawak) will take 5 business days – RM20
Click here to view list of CollectCo pick up locations
The Pick up at CollectCo points service is provided by CollectCo, click here for FAQ

ORDER CONFIRMATION AND TRACKING
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

CUSTOMS, DUTIES AND TAXES
DPAM Malaysia is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

DAMAGES
DPAM Malaysia is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim or contact us at ecomm@dpam.my. Please save all packaging materials and damaged goods before filing a claim.

INTERNATIONAL SHIPPING POLICY
We currently do not ship outside of Malaysia.

RETURNS POLICY
Our Return & Refund Policy provides detailed information about options and procedures for returning your order.